Shipping policy

Our current shipping service

We provide free Standard Shipping to Canadian delivery addresses, covering the ten provinces and three territories. No minimum purchase amount is required. The shipping charge for this service is CAD 0. We currently do not dispatch orders internationally. Checkout uses CAD and shows applicable taxes and the final amount due.

From processing to arrival

Allow a normal processing period of 1–2 business days before dispatch. The estimated journey after dispatch is 4–6 business days. Those two stages give a normal overall estimate of 5–8 business days, rather than three separate waiting periods. Count business days without weekends or the public holidays that apply.

These timings are estimates. Remote transport routes, weather, heavy order volume, incomplete addresses and disruption to transport can change the arrival time. Contact us when the order is taking longer than expected and we will look into its status. The carrier and dispatch particulars are supplied when available for the shipment.

Dispatch information and tracking

Where tracking is available, the details are sent to the email or contact information entered with the order after dispatch. It can take time for the first transport scan to appear. Check the details entered at checkout and your email spam folder if you have not seen the dispatch message. Have the order number ready when requesting assistance.

Before you need an address correction

Review the recipient name, street address, postal code and contact information at checkout. If something needs changing, send the order reference and the correction to support@aloyogazpt.shop promptly. We will confirm whether the change or cancellation is still possible. After dispatch, the actual parcel status and carrier’s procedures may limit a correction.

Help with delivery problems

For a missing parcel, a delivered scan without receipt, a stalled tracking record or damaged packaging, contact support@aloyogazpt.shop. Supply the order and tracking references and explain what has happened. Pictures help where an item or package is damaged. We will review the available delivery evidence and discuss the appropriate resolution; a tracking label alone does not settle a missing-delivery complaint.

If goods are incorrect, defective or incomplete, or you want an eligible return, consult our returns policy. We maintain the remedies required by applicable consumer law. Shipping support is also available by telephone at 6045613298.