Refund policy

Start a return or request an exchange

Please write to support@aloyogazpt.shop with your order reference and the item concerned. Tell us whether you want a refund or exchange; for an exchange, give the preferred item or size. A request for a change-of-mind return should reach us within 30 days of the delivery date. Have your order number or purchase evidence available so we can locate the transaction.

Conditions for an eligible item

For our 30-day change-of-mind service, keep the item unused and in its original condition, with the original packaging. This store policy provides a voluntary return window; it does not replace protections you have under applicable consumer law. There is no blanket final-sale exclusion in this policy. An exchange can only proceed if the replacement is available, and we will discuss an appropriate refund or other option if it is not.

Approval, destination and no-cost shipping

We will review your request and give you the instructions for the approved return. These identify where that particular parcel should be sent. Wait for them before shipping, because the published business contact address should not be treated as the return destination.

Approved eligible returns and exchanges are at the store’s shipping expense. You will be offered a prepaid label or an equivalent method that is free for you. No restocking charge is deducted. Pack the item following the instructions, use the tracking supplied if available and keep your dispatch receipt. Let us know if you need help using the offered method.

When an order is not right

Damage, defects, a wrong item, missing parts and a product that differs from its description should be reported to support@aloyogazpt.shop. Explain the problem and include the order reference. Photographs of the goods, parcel and label are useful where possible. Retaining the packaging can assist the investigation. We will assess the issue and arrange an appropriate refund, replacement or other remedy. Requirements for an unused change-of-mind item do not restrict rights relating to faulty or misdescribed goods.

Return review and refund timing

Once we have received and reviewed the return, an approved refund is processed within 10 business days. The payment goes back through the original payment method. Your financial institution may then take more time to display the credit; this policy does not promise a fixed additional bank period. If a credit has not appeared, contact us with the order and refund reference.

Weekends and applicable public holidays are excluded from business days. If you need to cancel or change an order before dispatch, contact us straight away and we will confirm the options at that point. Statutory cancellation, warranty, refund and other consumer remedies remain in place even where they extend beyond this store’s voluntary policy.